EAT. here.

Like most people, I don’t like to complain but sometimes it feels like it’s probably worth while. Not because you may get something for nothing, but because you think it might make a difference.

This is the mail I sent to lunchtime snack company, EAT. and below is the nicest reply you’re likely to see from a company this week. Top Banana, EAT. Top Banana.

——

Dear EAT.

As I type this I am currently chomping through one of your normally delicious Chicken, Bacon and Avocado baguettes. I’m writing due to this particular baguette being far from the usual high standard I’ve come to expect from EAT. 

Whilst the baguette is crunchy and the chicken delicious, the avocado (normally soft, creamy and a lovely balance to the meat) is very hard and tinged with brown!

Just thought I’d let you know as I believe you normally take a lot of pride in your food.
(Purchased at Bluewater, Kent, on Wednesday 11th June).

Regards,
Peter
Dear Peter,


Thank you for taking the time to contact EAT. and for your feedback – it is much appreciated.
I was sorry to hear that you were not completely satisfied with your Chicken Bacon & Avocado you purchased at our Bluewater shop. Please be assured that we take such feedback very seriously and I have directly contacted the shop manager and the area manager to ensure that the avocados are checked before being used. I have also passed you comment on to our Kitchen in Wembley, who will contact our supplier to make sure the necessary actions are taken to resolve this quality issue and prevent any recurrences in future.
I hope that this has gone some way to restoring your faith in EAT. I would like to offer you, as a gesture of goodwill, some EAT. vouchers so you can enjoy a lunch on us. If you would like to accept them, please forward your postal address to me. 
I look forward to hearing from you at your earliest convenience. Thank you once again for bringing this matter to my attention and giving us the opportunity to investigate and respond.
Kind regards,
Emmanuelle
Customer Service Team
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2 thoughts on “EAT. here.

  1. Customer-service-wise, most eateries are now streets ahead of just about any other type of firm (service provider, etc) when it comes to their levels of friendliness, and taking complaints on the chin AND doing something about them. Rather than the default answer you get back from companies like Argos (their home delivery service is a real hoot) of “All we can do is apologise” – you often get real results back from food places. Well done you for complaining though, it’s something we don’t do enough of – and definitely don’t do POLITELY enough (there’s the difference, you don’t have to be a dick when you’re complaining, you get more bees with honey if you’ll pardon the analogy!)

  2. As I say, I rarely complain probably because it feels like it will fall upon deaf ears. Seemed to work this time though. Fair play to them!

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